Inspection outcome: Standards met
Last inspection: 21/10/2024
Pharmacy context
The pharmacy is located on a business park in Plymouth. It is a distance-selling pharmacy and is closed to the public. The pharmacy dispenses NHS prescriptions and delivers them to people’s homes. It also dispenses medicines to the residents of care homes. It can also dispense private prescriptions. The pharmacy dispenses medicines into multi-compartment compliance aids to help people remember to take them. The pharmacy also carries out a limited range of NHS services including the New Medicines Service and the Discharge Medicines Service.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its services safely and effectively. It has suitable systems in place to identify and manage the risks associated with its services. Team members record any mistakes they make and review them to identify the cause. The pharmacy team then makes the necessary changes to stop mistakes from happening again. The pharmacy has written procedures in place to help ensure that its team members work safely. And these procedures are reviewed and updated regularly. The pharmacy asks people for their feedback on its services and responds appropriately. It has the required insurance in place to cover its services. And it keeps all the records required by law. The pharmacy keeps people’s private information safe. Pharmacy team members know how to protect the safety of vulnerable people and take prompt action to raise safeguarding concerns.
Principle 2. Staff
The pharmacy employs enough people to manage its workload. Team members are trained to deliver their roles and keep their skills up to date by completing regular learning activities. They are confident to suggest and make changes to the way they work to improve their services. Team members communicate effectively and support each other well. And they work well together to deliver the pharmacy’s services.
Principle 3. Premises
The pharmacy provides a suitable environment to deliver its services from. And it is clean, secure and appropriately maintained.
Principle 4. Services, including medicines management
The pharmacy advertises its services appropriately. And it supplies medicines safely, ensuring appropriate advice is given. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes checks to ensure that they are still suitable for supply. The pharmacy delivers medicines to people safely and keeps appropriate records of this. The pharmacy accepts unwanted medicines and disposes of them appropriately.
Principle 5. Equipment and facilities
The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy. The pharmacy uses its equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |