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Pharmacy inspections

Inspection reports and learning from inspections

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Murrays Pharmacy (1122125)

Inspection outcome: Standards met

Last inspection: 08/09/2020

Pharmacy context

This is a busy community pharmacy located inside a large health centre on the outskirts of the town centre. It supplies mainly NHS prescriptions, but it dispenses some private prescriptions including some for homeopathic medicines. And it supplies some medicines in multi-compartment compliance aid packs, to help make sure people take them at the correct time. The pharmacy has a Wholesale Dealer’s License and is regulated by the Medicines and Healthcare products Regulatory Agency (MHRA). The inspection was completed during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies and manages the risks associated with its services. It keeps the records it needs to by law and it protects people’s private information. Pharmacy team members are clear about their roles and responsibilities and they understand how to raise concerns to help protect the wellbeing of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy team members hold the appropriate qualifications for their roles, they work well together and feel able to raise concerns and provide feedback. Team members receive some ongoing training to help them identify and address any gaps in their knowledge.

Principle 3. Premises

Standards met

The pharmacy provides a professional environment for the delivery of healthcare services. Temporary access arrangements mean the pharmacy's consultation facilities are not available.

Principle 4. Services, including medicines management

Standards met

Pharmacy services are suitably managed, so people receive appropriate care. But the pharmacy does not always identify prescriptions for high-risk medications, so some people may not always get all the information and advice they need to take their medicine properly. The pharmacy gets its medicines from reputable sources and team members carry out some checks to make sure they are suitable for supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services. Team members suitably maintain equipment and use it in a way that protects people’s privacy.

Pharmacy details

2 Lowndes Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards