Murrays Pharmacy (1122125)

Inspection summary findings

Principle 1. Governance

The pharmacy keeps people’s private information safe, and its team members understand how to raise concerns to protect the wellbeing of vulnerable people. They follow procedures to help make sure they work safely. But some of the procedures seen have not been reviewedfor more than two years, so they may not contain the most up to date information. And team members do not always record near misses and incidents in a timely manner, so some opportunities for learning may be missed.

Principle 2. Staff

Pharmacy team members are suitably trained for the jobs they do. They work well together and feel comfortable raising concerns and providing feedback. The workload in the pharmacy is busy, which creates some pressure, and means that team members don't always have enough time to complete less urgent tasks. And ongoing learning and development opportunities are limited. So, the pharmacy may not always be able to show how it keeps team members' knowledge and skills up to date.

Principle 3. Premises

The pharmacy provides a professional environment suitable for the delivery of healthcare services. There is a consultation room, so people can speak to members of the pharmacy team in private.

Principle 4. Services, including medicines management

Overall, the pharmacy’s services are suitably managed, so people receive appropriate care. But team members do not identify prescriptions for high-risk medicines so some opportunities to provide additional counselling may be missed. The pharmacy gets its medicines from reputable sources and team members complete some checks to help make sure they are fit for supply. But they do not always keep suitable records of this, so they may not always be able to show how the pharmacy stores and manages medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it provides. The equipment is suitably maintained, and team members use it in a way that protects people’s privacy.