Inspection outcome: Standards met
Last inspection: 15/10/2019
Pharmacy context
This is a busy community pharmacy located next door to a medical centre on the outskirts of Dudley. People using the pharmacy are from the local community and a home delivery service is available. The pharmacy dispenses NHS prescriptions and provides other NHS funded services. The pharmacy team supplies some medicines in weekly packs for people that can sometimes forget to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with the services. The pharmacy team have some written instructions to help make sure it works safely and the team understands its role in protecting and supporting vulnerable people. But the team does not always record its mistakes which means team members may miss learning opportunities.
Principle 2. Staff
The pharmacy has enough team members to manage the current workload and the services that it provides. The team members plan absences in advance, so they always have enough cover to provide the services. They work well together in a supportive environment and can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy team uses a consultation room for services and if people want to have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy manages its services and supplies medicines safely. It gets its medicines from licensed suppliers, and stores them securely and at the correct temperature, so they are safe to use. People receive advice about their medicines when collecting their prescriptions. And the pharmacy team supports members of the public that may forget to take their medicines by placing them into weekly multi-compartment compliance packs.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. The pharmacy team uses it in a way that keeps people’s information safe.
Pharmacy details
St. James's Medical Practice
Malthouse Drive
DUDLEY
DY12BY
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |