Inspection outcome: Standards met
Last inspection: 16/03/2023
Pharmacy context
This is a busy community pharmacy in East Kilbride, Glasgow. It dispenses NHS and private prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy also offers a substance misuse services. Pharmacy team members advise on minor ailments and medicines use. And they supply over-the-counter medicines and prescription only medicines via the NHS Pharmacy First and NHS Pharmacy First Plus services.
Inspection summary findings
Principle 1. Governance
The pharmacy has a comprehensive set of written procedures to help the team manage services safely and effectively. It has processes in place for team members to record any errors made, and they work to improve working practices. The pharmacy keeps people’s confidential information secure and team members are adequately equipped to help protect vulnerable adults and children.
Principle 2. Staff
The pharmacy has enough suitably skilled team members who support each other to help manage a significant dispensing workload. Team members are adequately supported to help them update their skills and develop in their roles.
Principle 3. Premises
The pharmacy premises are suitable for the services the pharmacy provides to people. The premises are kept clean, tidy and there is ample space for the team to store the pharmacy’s medicinal stock. There is a consultation room to help facilitate private conversations between people who use the pharmacy and a team member.
Principle 4. Services, including medicines management
The pharmacy provides a broad range of services that are easily accessible and safely managed. It has put various measures in place to help people with specific needs access the services provided. The pharmacy sources its medicines appropriately and team members regularly check expiry dates of medicines to ensure they are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available to provide its services. The equipment is properly maintained. And the pharmacy manages and uses the equipment appropriately to help protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |