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Pharmacy inspections

Inspection reports and learning from inspections

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Mr Pickford's Express Pharmacy (1099383)

Inspection outcome: Standards met

Last inspection: 25/11/2021

Improvement action plan

 

Pharmacy context

This is a community pharmacy situated in the main shopping centre in Corby. Most of its activity is dispensing NHS prescriptions and giving advice about medicines over the counter. The pharmacy supplies medicines in multi-compartment compliance packs to people who live in their own home. Other services that the pharmacy provides include flu vaccinations, as both an NHS and private service, and substance misuse services. The pharmacy also delivers medicines to people’s homes. The pharmacy was also providing the Covid-19 vaccination service from an associated premises. This inspection was undertaken during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

Overall the pharmacy adequately manages the risks associated with the provision of its services.  Its team members have defined roles and accountabilities. The pharmacy manages people’s personal information safely. The pharmacy mainly has adequate procedures to learn from its mistakes. But it doesn't always record all of its mistakes so it could be missing opportunities to learn from them. And team members do not always adhere to the pharmacy's standard operating procedures for assembling and supplying medicines, including the substance misuse service. This could increase the chance of mistakes not being detected before medicines are supplied to people.

Principle 2. Staff

Standards met

The pharmacy’s team members work well together and adequately manage the workload within the pharmacy. They are suitably trained for the roles they undertake. Team members can raise concerns if needed.

Principle 3. Premises

Standards met

The pharmacy keeps its premises safe, secure and appropriately maintained. The pharmacy makes changes to help keep staff and people using the pharmacy safe during the pandemic.

Principle 4. Services, including medicines management

Standards met

 The pharmacy has changed the way it provides services during the Covid-19 pandemic to keep its staff and the people who use its services safe. And the pharmacy gets its medicines and medical devices from reputable sources. It mainly stores them safely and it takes the right actions if medicines or devices are not safe to use to protect people’s health and wellbeing. The pharmacy does not routinely highlight prescriptions for higher-risk medicines. This could make it harder for staff to ​identify these prescriptions and provide the information people need to take these medicines safely. The pharmacy offers healthcare services which are mainly adequately managed and are accessible to people. But the pharmacy needs to make sure that it always follows the procedures in place to ensure that dispensed medicines go through appropriate checks before being supplied. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has access to the appropriate equipment and facilities to provide the services it offers safely.

Pharmacy details

8 Spencer Court
CORBY
NN171NU
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards