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Pharmacy inspections

Inspection reports and learning from inspections

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Mountsorrel Pharmacy (1034207)

Inspection outcome: Standards met

Last inspection: 26/02/2020

Pharmacy context

This is a community pharmacy in a village. Most of the activity is dispensing NHS prescriptions and giving advice about medicines over the counter. The pharmacy supplies medicines in multi‐compartment compliance packs to people who live in their own homes. Other services that the pharmacy provides include substance misuse services, seasonal flu vaccinations and smoking cessation medicine against patient group directions, prescription deliveries to people’s homes, Medicines Use Reviews (MUR) and New Medicine Service ​(NMS) checks.

Inspection summary findings

Principle 1. Governance

Standards met

Overall the pharmacy identifies and manages the risks associated with the provision of its services. Its team members have defined roles and accountabilities. The pharmacy adequately manages people’s personal information. It knows how to protect vulnerable people. The pharmacy has some processes for learning from mistakes. But because it doesn’t fully record all its near misses it could be missing opportunities to learn from them and to improve its services.

Principle 2. Staff

Standards met

The pharmacy’s team members are suitably trained for the roles they undertake. Team members work well together and adequately manage the workload. They are able to share ideas to improve how the pharmacy operates. And they can raise concerns if needed. The team members receive some support in keeping their skills and knowledge up to date. But this on‐going training is not structured, which could make it harder for them to do this. 

Principle 3. Premises

Standards met

The pharmacy has been refitted to a high standard both inside and out and presents a bright, professional image with reasonable access for people with wheelchairs or mobility problems. The pharmacy has been designed to protect patient confidentiality​. The pharmacy keeps its premises safe, secure and appropriately maintained. 

Principle 4. Services, including medicines management

Standards met

The pharmacy generally provides its services safely. The pharmacist is easily accessible to people who use the pharmacy. The pharmacy gets its medicines and medical devices from reputable sources. It mainly stores them safely and it takes the right actions if any medicines or devices are not safe to use to protect people’s health and wellbeing.

Principle 5. Equipment and facilities

Standards met

The pharmacy has access to the appropriate equipment and facilities to provide the services that it offers. It maintains its equipment and facilities adequately.

Pharmacy details

99 Rothley Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards