Mountsorrel Pharmacy (1034207)

Inspection summary findings

Principle 1. Governance

Overall the pharmacy identifies and manages the risks associated with the provision of its services. Its team members have defined roles and accountabilities. The pharmacy adequately manages people’s personal information. It knows how to protect vulnerable people. The pharmacy has some processes for learning from mistakes. But because it doesn’t fully record all its near misses it could be missing opportunities to learn from them and to improve its services.

Principle 2. Staff

The pharmacy’s team members are suitably trained for the roles they undertake. Team members work well together and adequately manage the workload. They are able to share ideas to improve how the pharmacy operates. And they can raise concerns if needed. The team members receive some support in keeping their skills and knowledge up to date. But this on‐going training is not structured, which could make it harder for them to do this. 

Principle 3. Premises

The pharmacy has been refitted to a high standard both inside and out and presents a bright, professional image with reasonable access for people with wheelchairs or mobility problems. The pharmacy has been designed to protect patient confidentiality​. The pharmacy keeps its premises safe, secure and appropriately maintained. 

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Principle 4. Services, including medicines management

The pharmacy generally provides its services safely. The pharmacist is easily accessible to people who use the pharmacy. The pharmacy gets its medicines and medical devices from reputable sources. It mainly stores them safely and it takes the right actions if any medicines or devices are not safe to use to protect people’s health and wellbeing.

Principle 5. Equipment and facilities

The pharmacy has access to the appropriate equipment and facilities to provide the services that it offers. It maintains its equipment and facilities adequately.