Inspection outcome: Standards met
Last inspection: 02/10/2024
Pharmacy context
This is an independently-owned community pharmacy situated in a parade of shops in a residential area of Coventry. Its main activity is dispensing NHS prescriptions and it sells a range of over-the-counter medicines. It offers the NHS Pharmacy First Service, New Medicine service, phlebotomy service and seasonal flu vaccinations. The pharmacy supplies medicines in multi-compartment compliance to quite a few people living in the local area who need assistance in taking their medicines safely.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy has safe and effective working practices. It identifies and manages the risks associated with its services well. And it keeps the records it needs to to show that medicines are supplied safely and lawfully. Team members record and review their mistakes so that they can learn and improve from these events. The pharmacy keeps people’s private information securely and it has procedures to safeguard vulnerable people.
Principle 2. Staff
The pharmacy’s staffing levels are sufficient to manage its current workload safely. Its team members are well supported and can raise concerns or provide feedback with senior management to help improve pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are clean and they are suitable for providing healthcare services. They are secure against unauthorised access, and they are accessible to people with mobility challenges.
Principle 4. Services, including medicines management
The pharmacy offers a range of services which are accessible to people with diverse needs. It provides its services safely and manages them well. Team members take extra care when supplying higher-risk medicines to make sure people take these medicines safely and effectively. The pharmacy obtains its medicines from licensed wholesalers and its team members take the right action in response to safety alerts and medicine recalls so that people get medicines and medical devices that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |