Inspection outcome: Standards met
Last inspection: 05/08/2020
Pharmacy context
This is a community pharmacy on the outskirts of town. Due to the COVID19 pandemic the pharmacy’s main focus is to dispense NHS prescriptions. And it has increased the number of deliveries of medicines to people’s homes. It supplies medicines in multi-compartment compliance packs to people living at home and in care homes. The pharmacy sells over-the-counter medicines and provides advice to people about minor ailments.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services appropriately and it keeps most of the records it must by law. The pharmacy has adapted its ways of working during the pandemic to ensure it delivers its services safely and effectively. It has up-to-date written procedures for team members to follow for most of its services. The team members know the importance of their role in protecting vulnerable people. They record and discuss any mistakes they make as part of the dispensing process to help reduce the risk of similar mistakes happening in the future. They generally protect people’s private information. But they don’t always separate confidential waste completely. So, this may result in some confidential information being found in the general waste.
Principle 2. Staff
The pharmacy has enough, suitably qualified team members to provide its services safely. They keep their knowledge and skills up to date by reading and discussing their learning with each other. They feel supported by the pharmacy during the pandemic. But they don’t have formal appraisals to discuss their performance or identify any learning needs.
Principle 3. Premises
The premises are suitable for the pharmacy’s services. The pharmacy is secure and sufficiently tidy. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The pharmacy has effective procedures to manage its services safely. It gets its stock from reputable sources and mostly stores it properly. But it doesn’t reset the temperature record on the fridge and the records the pharmacy keeps are not always correct. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |