Inspection outcome: Standards met
Last inspection: 19/08/2024
Pharmacy context
This is a community pharmacy inside a supermarket on the outskirts of Malvern, Worcestershire. The pharmacy dispenses NHS and private prescriptions. It’s team members sell over-the-counter medicines and provide advice. The pharmacy offers a few services such as Pharmacy First, the New Medicine Service (NMS) and blood pressure testing. In addition, the pharmacy team provide multi-compartment compliance packs for a few people who find it difficult to manage their medicines at home.
Inspection summary findings
Principle 1. Governance
The pharmacy has a range of suitable systems to identify and manage the risks associated with its services. Members of the pharmacy team regularly monitor the safety of their services by recording their mistakes and learning from them. They actively protect the welfare of vulnerable people. The pharmacy safeguards people’s confidential information appropriately. And it maintains its records as it should.
Principle 2. Staff
The pharmacy team has enough appropriately skilled staff to deliver the pharmacy’s services. Members of the pharmacy team have a range of skills and experience. And the pharmacy provides them with sufficient support as well as the resources they need, so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for the delivery of its services. The pharmacy is clean and presents a professional image. It has plenty of workspace for the team to work safely. And it is secure with a suitable, separate space for private conversations and services.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. People can easily access the pharmacy’s services. The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well. And team members routinely identify people who receive higher-risk medicines. But they don’t always record any relevant information. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean. And team members use them appropriately to keep people’s confidential information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |