Morrisons Pharmacy (1085375)

Inspection summary findings

Principle 1. Governance

The pharmacy has procedures and processes in place to manage the risks associated with the services it delivers. The pharmacy advertises how people can provide feedback about its services and it responds to this feedback appropriately. Pharmacy team members follow procedures and they have a good understanding of their roles and responsibilities. They know how to protect vulnerable people. And they keep people's information secure. Pharmacy team members act openly and honestly by discussing any mistakes they make during the dispensing process. They engage in regular shared learning opportunities. And they can show how they use this shared learning to inform the safety and quality of the pharmacy’s services. It generally keeps all records it must by law. But some gaps in these records occasionally result in incomplete audit trails.​

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable staff to provide its services. The pharmacy encourages its team members to complete continual learning. It provides training time during the working day.  And it engages pharmacy team members in conversations about their learning and development. Pharmacy team members contribute to regular safety reviews. This helps minimise risks during the dispensing process. Staff understand how to feedback concerns about the pharmacy. And the pharmacy listens to their feedback and acts upon it appropriately.

Principle 3. Premises

The pharmacy is clean and secure. It provides a professional environment for the delivery of its services. The pharmacy’s consultation room is fully accessible to people wanting a private conversation with a member of the team. And the team promotes access to the room well.

Principle 4. Services, including medicines management

The pharmacy promotes its services and makes them fully accessible to people. It reaches out to other healthcare organisations to increase the potential health and wellbeing benefits to people using its services. The pharmacy has good records and systems in place to make sure people get the right medicines at the right time. It uses information gathered from audits to assess the need for interventions and to inform counselling. The pharmacy obtains its medicines from reputable sources. And it stores and manages them appropriately to help make sure they are safe to use. It has some systems in place to provide assurance that its medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy team has access to all the equipment it needs, for providing its services. It monitors this equipment to ensure it is safe to use and fit for purpose.