Morgan; S.E. (1028860)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services in a satisfactory way. Members of the pharmacy team manage their mistakes responsibly. But they are not always documenting or formally reviewing the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. Team members understand their role in protecting the welfare of vulnerable people. And the pharmacy generally keeps appropriate records that it needs to by law.

Principle 2. Staff

The pharmacy's team members have the appropriate skills to deliver the pharmacy’s services. Members of the pharmacy team have a range of skills and experience. The pharmacy provides them with resources so that they can complete regular and ongoing training. This helps keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy's premises provide an appropriate environment to deliver services from. The pharmacy is suitably presented. And people can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

The pharmacy generally provides its services appropriately. The pharmacy sources its medicines from reputable suppliers and stores its medicines suitably. The pharmacy has some checks in place to ensure that medicines are not supplied beyond their expiry date. But records to help verify this are missing. And the pharmacy’s team members are not always identifying people who receive higher-risk medicines or making the relevant checks. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied. 

Principle 5. Equipment and facilities

The pharmacy has the appropriate range of equipment and facilities it needs to provide its services safely. Its team members keep the equipment clean and use them in a way which helps keep people’s confidential information safe.