Inspection outcome: Standards met
Last inspection: 31/07/2024
Pharmacy context
This is an internet pharmacy which is closed to the public. The pharmacy does not have an NHS contract. It specialises in dispensing private prescriptions for specific controlled drugs. And it receives most of these prescriptions from specialist prescribers in Care Quality Commission (CQC) registered clinics. People do not access the pharmacy premises to obtain their medicines, instead the pharmacy arranges delivery of their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. And it has up‐to‐date documented procedures to ensure it provides its services safely and effectively. Its team members understand their role in helping to safeguard vulnerable people. And they act on people's feedback to help improve the quality of services. The pharmacy suitably protects people's private information. And it keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has put suitable measures in place to ensure it manages its workload safely and effectively. And its team members support one another. Team members are comfortable about providing feedback to one another so they can maintain the quality of the pharmacy's services. And they have the right skills and training for their roles.
Principle 3. Premises
The pharmacy premises are suitable for the provision of the specialist healthcare services provided. And they provide an adequate amount of space for those services. The pharmacy is sufficiently clean, secure. And it is well maintained. The team keeps its workspace and storage areas appropriately tidy and organised.
Principle 4. Services, including medicines management
The pharmacy has suitable safeguards to ensure it delivers its services safely. It makes adequate checks to ensure the medicines it supplies are safe and clinically appropriate for people to use. The pharmacy stores and manages its medicines appropriately. And it has systems to manage the safe delivery of medicines to people’s homes.
Principle 5. Equipment and facilities
The pharmacy has appropriately maintained equipment and facilities for providing its services. And its team members use the equipment in a way which protects people’s confidentiality
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |