Inspection outcome: Standards met
Last inspection: 10/03/2020
Pharmacy context
This a community pharmacy in a residential area of the town of Blackburn, Lancashire. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. It supplies some medicines in multi-compartment compliance packs to people living in their own homes and one local care home. And it provides a popular home delivery service. The pharmacy team offers advice to people about minor illnesses and long-term conditions.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with the services it provides to people. And it has a set of written procedures for the team members to follow. The pharmacy mostly keeps people's private information secure. But it doesn’t always keep complete records required by law. The team members know when to raise a concern to safeguard the welfare of vulnerable adults and children. They openly discuss mistakes that they make when dispensing. But they don't regularly record details of their mistakes and why these happen. So, they may miss opportunities to improve and reduce the risk of further errors.
Principle 2. Staff
The pharmacy’s team members support each other and manage their workload well. And they feel comfortable to raise professional concerns when necessary. The pharmacy supports its team members to complete ad-hoc training and learn from the pharmacist to help them keep their knowledge and skills refreshed and up to date.
Principle 3. Premises
The pharmacy is secure, hygienic and well maintained. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people. The pharmacy manages its services appropriately and delivers them safely. And it supports some people to take their medicines at the right time by providing them with medicines in multi-compartment compliance packs. It suitably manages the risks associated with this service. The pharmacy sources its medicines from licenced suppliers. And it appropriately stores and manages its medicines.
Principle 5. Equipment and facilities
The pharmacy’s equipment is well maintained and appropriate for the services it provides.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |