Pharmacy context
This is an independent community pharmacy. It is on a busy high street in the centre of Whitton. The pharmacy provides a range of services including dispensing prescriptions. And it supplies medicines in multi‐compartment compliance packs for people living at home who have difficulty taking their medicines. It has a selection of over‐the-counter medicines and other pharmacy related products for sale. It provides a core range of other services including a flu vaccination service, a free emergency hormonal contraception service.
Inspection summary findings
Principle 1. Governance
The pharmacy does not do enough to identify and manage the risks associated with all its services. It has written procedures in place to help ensure that its team members work safely. But it does not ensure that its team members understand and follow them properly. And it does not ensure that it keeps its records in the way the law requires. The pharmacy has insurance to cover its services. And it completes the records it needs to by law. The pharmacy team knows how to protect the safety of vulnerable people. And it protects people’s confidential information suitably.
Principle 2. Staff
In general, the pharmacy adequately trains its team members for the tasks they carry out. The pharmacy team generally manages its workload safely and effectively. And team members adequately support one another. In general, they are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's services.
Principle 3. Premises
The pharmacy’s premises provide an adequate environment for people to receive its services. And they are generally clean and secure. But the pharmacy’s decor is not sufficiently up to date. And it needs to be refreshed. It is not sufficiently tidy and organised in some areas.
Principle 4. Services, including medicines management
The pharmacy does not ensure that it keeps all its medicines for dispensing in appropriately labelled packaging. It also does not ensure that it stores them properly. And it does not make all the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing. The pharmacy makes its services accessible for people. And it gets its medicines and medical devices from appropriate sources.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's private information safe
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.