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Pharmacy inspections

Inspection reports and learning from inspections

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Millennium Pharmacy (1086517)

Inspection outcome: Standards met

Last inspection: 16/06/2021

Pharmacy context

This pharmacy is one of five branches of a small group of pharmacies. It is located within a parade of shops, in a residential area. The pharmacy dispenses medication to people residing locally. It supplies medication in multi-compartment compliance packs to people who need help managing their medication. The pharmacy also offers a delivery service and the Discharge Medicine Service. This inspection was undertaken during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages the risks associated with its services. People who use the pharmacy can provide feedback and raise concerns and the pharmacy team have received some training to help protect the welfare of vulnerable people. Team members generally respond appropriately when mistakes happen during the dispensing process. But they don’t always review these mistakes. So, they might be missing opportunities to learn and make the services safer. Although the pharmacy generally keeps the records its need to by law, it could do more to ensure that its responsible pharmacist records are filled in properly. So, that it is easier to identify who the pharmacist was if there was a future query.

Principle 2. Staff

Standards met

Team members work well together, and they manage the pharmacy’s workload well. They feel comfortable about raising any concerns. They do the right training for their roles. And they complete some ongoing training to help keep their knowledge up to date. But ongoing training is unstructured which may mean that they miss opportunities to develop. 

Principle 3. Premises

Standards met

The premises are suitable for the services offered and they are kept secure. People can have a conversation with a team member in a private area. 

Principle 4. Services, including medicines management

Standards met

People can access the pharmacy’s services. The pharmacy has some systems in place for making sure that its services are organised. It orders its medicines from reputable sources and largely manages them properly. But it does not always take appropriate action in response to batch recalls or other safety alerts. This may increase the risk of supplying medicines that are not safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide the services safely.

Pharmacy details

102 Loughborough Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards