Millbrook Pharmacy Limited (1108146)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages risks appropriately. It reviews its practices to make them safer and more effective. But the pharmacy does not record or review all of its mistakes. So, it might miss opportunities to spot patterns and trends and so reduce the chances of the same things happening again. Staff are clear about their roles and responsibilities. The pharmacy asks people for their views and acts appropriately on the feedback. It has adequate insurance for its services. The pharmacy keeps up-to-date records as required by the law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to manage its workload. Team members receive training for their roles. They keep their skills and knowledge up to date. Team members communicate well with each other. ​

Principle 3. Premises

The pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy has a soundproofed room where people can have conversations with members of the pharmacy team. But the door is made of clear glass meaning that it is not as private as it could be.

Principle 4. Services, including medicines management

The pharmacy is accessible and advertises its services appropriately. Medicines are supplied safely and the pharmacy gives additional advice to people receiving high-risk medicines. But it does not always make a record of this additional advice to demonstrate that it has been given. The pharmacy offers a range of additional services and the pharmacy team deliver these services safely. Team members providing the services ensure that their training is up to date. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy delivers medicines to people safely and keeps appropriate records of this. The pharmacy accepts unwanted medicines and disposes of them appropriately.

Principle 5. Equipment and facilities

The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy. Computers and telephones are used in a way that protects people’s private information.