Millard and Bullock (1037869)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy suitably identifies and manages the risks associated with its services and it keeps the records it needs to by law. Pharmacy team members are clear about their responsibilities. They complete training so they understand how to keep people’s private information safe and raise concerns to help protect the wellbeing of vulnerable people.

Principle 2. Staff

Pharmacy team members work together closely, and they can raise concerns and provide feedback. Team members are qualified for their roles. They complete some ongoing training and they get feedback on their development to help them learn and improve.

Principle 3. Premises

The pharmacy provides an appropriate environment for healthcare services. It has a consultation room, to enable it to provide members of the public with access to an area for private and confidential discussions.

Principle 4. Services, including medicines management

Pharmacy services are generally accessible and suitably managed to help make sure people receive appropriate care. The pharmacy sources medicines appropriately and its team members carry out some checks to make sure they are fit for supply. But checks of alerts for the recall of faulty medicines are not always made within a suitable timeframe, which could mean the team sometimes delays dealing with potentially defective medicines. 

Principle 5. Equipment and facilities

The pharmacy's equipment is suitably maintained and the team members use it in a way that protects people’s privacy. The pharmacy sometimes uses non-standardised measures when preparing medicines which could compromise accuracy.