Milford Pharmacy (1099789)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages some of the risks associated with its services well. However, it doesn't do enough to regularly review the reasons why it makes errors. The pharmacy has written procedures that its team members follow. But some of them are old and require reviewing. The pharmacy completes all the records it needs to by law. And it has suitable insurance to cover its services. The pharmacy team keeps people’s private information safe. And it knows how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy provides training for its team members to carry out their tasks effectively. But they do not have regular training. The pharmacy team manages its workload safely and effectively. And team members support one another well. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's services.

Principle 3. Premises

The pharmacy premises are clean, organised and appropriate for the services delivered. The pharmacy has enough workspace for the team to work effectively. The pharmacy has a suitable soundproofed room for private conversations.

Principle 4. Services, including medicines management

The pharmacy provides a range of services to support the health needs of the local community. And people can easily access these services. The pharmacy delivers it services safely and effectively. And team members make suitable checks to ensure people taking higher-risk medicines do so safely. They store and manage medicines appropriately. And they take the right action in response to safety alerts, so people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's confidential information safe.