Inspection outcome: Standards met
Last inspection: 24/05/2019
Pharmacy context
This is a community pharmacy on a shopping parade with several other local shops. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions. It also supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable procedures for the team to follow to help manage risks to its services. And it asks people for their views about its services in an annual survey. The pharmacy keeps the records it must by law. But it doesn't regularly check the accuracy of some of these records. So, it may not identify errors the team might make. The pharmacy team members have a good knowledge about how to protect the welfare of children and vulnerable adults. They generally keep people's private information safe. The pharmacy’s team members record and discuss errors that happen with dispensing. They sometimes use this information to learn and make changes to help prevent similar mistakes happening again. But, they don’t always record all the details of why errors happen. So, they may miss out on learning opportunities.
Principle 2. Staff
The pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete training to keep their knowledge up to date. But, they do not regularly reflect on their own performance. And, they don’t have a formal process to discuss their performance or individual training needs. So, it may be difficult to tailor learning to make sure they have the skills for their roles.
Principle 3. Premises
The pharmacy is small and it is difficult to find enough space for storage. This may increase the risk of trips and falls. The pharmacy is adequately maintained. The pharmacy’s facilities allow people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy provides services to help people meet their health needs. It mostly stores and manages medicines safely. The pharmacy supplies some people’s medicines in multi-compartmental compliance packs. But it doesn’t always provide patient information leaflets with the packs. And it doesn't include descriptions of the medicines inside the packs. And so, people may find it difficult to visually identify the medicines. And they may not receive the information they need to help take their medicines safely.
Principle 5. Equipment and facilities
The equipment the pharmacy uses in the delivery of its services is clean, safe and protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |