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Pharmacy inspections

Inspection reports and learning from inspections

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Miles Pharmacy (9011598)

Inspection outcome: Standards met

Last inspection: 23/11/2021

Pharmacy context

This is an NHS community pharmacy set on a parade of shops serving the residential area of Ewell on the outskirts of Epsom. The pharmacy opens six days a week. It sells a small range of health and beauty products, including over-the-counter medicines. It dispenses people’s prescriptions. And people can collect coronavirus (COVID-19) home-testing kits from its premises. The pharmacy has a travel clinic and offers winter influenza (flu) vaccinations. It provides multi-compartment compliance packs (compliance packs) to some people who need help managing their medicines. And it delivers medicines to people who can’t attend its premises in person. This inspection took place during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages its risks. It has introduced new ways of working to help protect people against COVID-19. And it has procedures to help make sure its team works safely. Members of the pharmacy team know what they can and can’t do, what they’re responsible for and when they might seek help. They adequately review the safety of the services they deliver. They understand their role in protecting vulnerable people. And they generally keep people’s private information safe. People using the pharmacy can provide feedback to help improve its services. The pharmacy mostly keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Good practice

The pharmacy is bright, clean and modern. It provides a safe, secure and professional environment for people to receive healthcare in. It’s well designed to meet the needs of the people who use it, and to make sure they can receive services in private when they need to.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services that people can access. Its working practices are generally safe and effective. And its team is helpful. The pharmacy offers flu vaccinations and keeps appropriate records to show that it has given the right vaccine to the right person. It gets its medicines from reputable sources and it stores most of them appropriately and securely. Members of the pharmacy team generally carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they dispose of most people’s waste medicines properly too.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.

Pharmacy details

94 Chessington Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards