Inspection outcome: Standards met
Last inspection: 01/08/2019
Pharmacy context
The pharmacy is situated on a parade of shops in a residential area in Hartlepool. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides medicine use reviews (MURs).
Inspection summary findings
Principle 1. Governance
The pharmacy has processes and up-to-date procedures to help the team manage the risks to services. The pharmacy's team members record and report any errors they make when dispensing. The pharmacy keeps the records it must by law. It advertises how people can provide feedback and raise concerns. And listens and acts on their feedback to make improvements for people accessing its services. The pharmacy keeps people's private information safe. It has processes available to its team members, to help them protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has team members with the right skills and training for the services it provides. They complete relevant training on pharmacy processes during induction. And they access some useful ongoing training material. So, they have some opportunities to keep their knowledge up to date. The team members feel comfortable to suggest ideas. And the pharmacy uses this feedback to make changes to ways of working.
Principle 3. Premises
The pharmacy’s premises are clean, secure and suitable to provide its services safely. The pharmacy’s team appropriately manages the available space. And it has a suitable consultation room for people to have private conversations.
Principle 4. Services, including medicines management
People with a range of
needs can access the pharmacy’s services. The services are generally well
managed. The pharmacy delivers
medicines to people’s homes. And it keeps a record of these deliveries. So, it
can manage any queries effectively. The pharmacy gets its medicines from
reputable suppliers. And it mostly stores and manages its medicines
appropriately. The pharmacy team members have some training to support people
taking high-risk medicines. But they don’t always have the recommended written information to
give to people to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.
Pharmacy details
Unit 4
Middle Warren Local Centre
Mulberry Rise
Hartlepool
TS260BF
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |