MHS Pharmacy (9010944)

Inspection summary findings

Principle 1. Governance

The pharmacy team follows written procedures to help team members manage the risks associated with the services the pharmacy provides to people. Team members discuss why near miss errors happen during the dispensing process and put into place ways they can reduce the risk of similar errors happening again. The pharmacy suitably protects people’s private information, and the team members are well equipped to help safeguard vulnerable adults and children. The pharmacy keeps the records it needs to by law, and these are mostly accessible. 

Principle 2. Staff

The pharmacy's team members have the skills and knowledge to safely provide the pharmacy's services. They manage their workload well and support each other as they work. The pharmacy suitably supports its team members to continue to improve their learning. They collectively talk about mistakes made during the dispensing process to help them learn from each other and improve patient safety. The pharmacy encourages its team members to give feedback to help improve the way they work.

Principle 3. Premises

The pharmacy premises are clean and secure and are suitable for the volume of services the pharmacy provides to people. The team works well to keep tidy the areas where it dispenses medicines.

Principle 4. Services, including medicines management

The pharmacy provides a range of services that suitably supports people’s health needs. The pharmacy appropriately manages and delivers its services. It obtains its medicines from reputable sources. And it stores and manages them as it should.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for its services. And it appropriately uses its equipment to protect people's private information.