Inspection outcome: Standards met
Last inspection: 02/05/2019
Pharmacy context
This is a busy community pharmacy located next to a medical practice, on the outskirts of the town. It mainly dispenses NHS prescriptions and supplies medicines in weekly compliance aid packs for people to use in their own homes. The pharmacy sells a limited range of over-the-counter medicines as well as offering NHS services including Medicine Use Reviews (MURs), the New Medicine Service (NMS) and a popular local minor ailments scheme. Several other NHS services are offered including smoking cessation and the NHS Urgent Medicine Supply Advanced Service (NUMSAS). Substance misuse treatment services and a needle exchange scheme are also available.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. It keeps the records it needs to by law and protects people’s private information. Pharmacy team members usually follow written procedures to help to make sure they complete tasks safely. And they understand how to raise concerns about vulnerable people. But they do not always record and review their mistakes. So, they may sometimes miss out on learning opportunities and the chance to reduce future risk.
Principle 2. Staff
Pharmacy team members receive training for their roles and they support one another to effectively deliver the services. They are comfortable raising concerns and providing feedback. But they do not have regular training time to support their development. So, they may not always be able to show how they keep their knowledge up to date.
Principle 3. Premises
The pharmacy provides a suitable environment for the delivery of healthcare services. But a lack of space impacts on organisation in some areas.
Principle 4. Services, including medicines management
The pharmacy suitably manages its services and makes them available to people with different needs. But pharmacy team members do not always make additional checks with high-risk medications. So, there is a chance people may not always get the information they need to take their medicines safely. The pharmacy obtains medicines from reputable sources and carries out some checks to help to ensure that medicines are suitable for supply. But medicine storage areas are untidy, which may increase the chance of an error.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment to deliver its services.
Pharmacy details
Regis Medical Centre
Darby Street
Rowley Regis
WARLEY
B650BA
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |