Inspection outcome: Standards met
Last inspection: 17/04/2024
Pharmacy context
This is an independently owned community pharmacy belonging to an independently run group of five pharmacies. The pharmacy is on a parade of local shops and businesses in Ealing, London. It provides a range of services including dispensing prescriptions. And it has a selection of over‐the‐counter medicines and other pharmacy related products for sale. It provides a selection of other services, including the NHS Pharmacy First service.
Inspection summary findings
Principle 1. Governance
The pharmacy has insurance to cover its services. And its team knows how to protect the safety of vulnerable people. And it protects people’s confidential information properly. The pharmacy has written procedures in place to help ensure that its team members work safely. But it does not do enough to ensure that its procedures remain up to date. The pharmacy adequately completes all the records it needs to by law. And it generally keeps them up to date and accurate. The pharmacy adequately identifies and manages the risks associated with its services. And team members take suitable action to prevent mistakes in the future. But the team could be more thorough in the way it reviews and monitors mistakes when they happen.
Principle 2. Staff
The pharmacy team generally manages its workload safely and effectively. And team members support one another well. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's services. The pharmacy has enough team members for its workload. But it does not train them properly for their job roles.
Principle 3. Premises
The pharmacy’s premises provide an environment which is adequate for people to receive its services. And they are sufficiently clean, tidy and secure.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and makes them accessible to people. And in general, it supports people with suitable advice and healthcare information. The pharmacy team gets its medicines and medical devices from appropriate sources. And team members make the necessary checks to ensure they are safe to use and protect people’s health and wellbeing. The pharmacy ensures that all its medicines are stored correctly and safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. The team generally uses its facilities and equipment to keep people's private information safe. But it did not do enough to ensure that all its storage facilities were in a sensible place.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |