Inspection outcome: Standards met
Last inspection: 11/01/2023
Pharmacy context
This is a distance selling pharmacy which offers services to people through its website, meds2u.uk. The pharmacy‘s main service is dispensing NHS prescriptions to people residing in care homes. Members of the public can also nominate the pharmacy to receive and dispense their NHS prescriptions. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people to take their medicines. The pharmacy premises are not accessible to members of the public due to its NHS distance selling model. This means the pharmacy supplies all medicines through its delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks associated with providing its services appropriately. It generally keeps the records it needs to by law up to date. And it keeps people’s private information secure. The pharmacy proactively seeks feedback from people using its services. And it acts on this feedback to help inform the safe and effective delivery of its services. Pharmacy team members have the knowledge and ability to recognise and raise concerns to help safeguard vulnerable people. They openly and honestly by discuss mistakes made during the dispensing process. And they act to reduce risk following these discussions.
Principle 2. Staff
The pharmacy has a small, dedicated team of people who work together well. It reviews it staffing levels and the skill mix of its team members continuously. And it effectively plans its workload to ensure its team members do not feel pressurised. Pharmacy team members have the confidence to provide feedback and raise concerns at work. And they communicate well with each other and share learning through regular conversations.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. They are clean, tidy, and secure against unauthorised access.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It obtains its medicines from reputable sources. And it generally stores its medicines safely and securely. The pharmacy team members work well to manage dispensing services efficiently. And they provide relevant information to people to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has appropriate equipment for the delivery of its services. And its equipment protects people’s private information from unauthorised access.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |