Inspection outcome: Standards met
Last inspection: 04/07/2022
Pharmacy context
This is an independently owned community pharmacy in a small parade of shops in a residential estate in Birmingham. The pharmacy is open extended hours, seven days a week. It mainly dispenses NHS prescriptions, and it provides medicines in multi-compartment compliance packs to some people who need assistance in managing their medicines at home. The pharmacy offers other NHS services such as Covid-19 vaccinations, seasonal influenza vaccinations, sexual health services under the Umbrella scheme, treatment for urinary tract infection under the Pharmacy First scheme and Blood pressure checks. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services. And it largely keeps the records it needs to by law, to show that medicines are supplied safely and legally. Members of the pharmacy team keep people’s personal information securely. And they understand how they can help protect vulnerable people. But they do not always review mistakes they make during the dispensing process effectively so opportunities to improve their ways of working may be missed.
Principle 2. Staff
The pharmacy has enough staffing levels for its services and workload. Members of the pharmacy team work well together and are supportive of each other. And they have access to some training resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The premises are adequate for the provision of the pharmacy’s services. And they are kept secure from unauthorised access when the pharmacy is closed. People can have a conversation with a team member in a private space. The dispensary has limited storage space and members of the pharmacy team could do more to improve its overall organisation.
Principle 4. Services, including medicines management
The pharmacy offers a wide range of services and people with different needs can access its services. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. And it obtains its medicines from reputable sources but it could do more to make sure it stores medicines tidily.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |