Inspection outcome: Standards met
Last inspection: 07/03/2023
Pharmacy context
The pharmacy is in the town of Netherfield, close to Nottingham. It is open extended hours, including late into the evening. And it offers a medicine delivery service seven days a week. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy supplies some medicines to people in multi-compartment compliance packs. And it supplies medicines to people living in care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy mostly identifies and manages the risks associated with its services appropriately. It advertises how people can provide feedback about its services. And it keeps the records required by law. Pharmacy team members know how to recognise and act on safeguarding concerns. And they engage in some learning following the mistakes they make during the dispensing process to help reduce the risk of similar mistakes occurring.
Principle 2. Staff
The pharmacy has enough team members to manage its workload. And it has processes which appropriately support their learning needs. Pharmacy team members work well together and are supportive of each other. They understand how to provide feedback about the pharmacy and can raise a professional concern if needed.
Principle 3. Premises
The pharmacy premises are secure and working areas are maintained appropriately. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room. The pharmacy’s website does
not give people all the relevant details about the pharmacy. So, this could
make it harder for them to know who the superintendent pharmacist is, or to
check registration details.
Principle 4. Services, including medicines management
The pharmacy’s services well are accessible to people. It obtains its medicines from reputable sources. And it generally stores its stock medicines safely and securely. Pharmacy team members complete a range of audit trails to support them in answering queries related to the pharmacy’s dispensing services safely. But they are not always providing information leaflets when supplying medicines. This may on occasion limit the information people and their carers have available to support them in taking their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the required equipment for providing its services. It maintains the equipment to ensure it remains in safe working order. And pharmacy team members use the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |