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Pharmacy inspections

Inspection reports and learning from inspections

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Medico2u (9010917)

Inspection outcome: Standards met

Last inspection: 14/10/2021

Pharmacy context

The pharmacy is in a business park in north west London. It is not open for people to visit in person as it provides its services at a distance. The pharmacy dispenses NHS and private prescriptions and provides health advice. It dispenses medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Its services include seasonal flu vaccinations and prescription delivery. The inspection took place during the COVID‐19 pandemic. All aspects of the pharmacy were not inspected.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has satisfactory written procedures for its team to follow when providing its services and to help protect the wellbeing of vulnerable people. The pharmacy mostly keeps satisfactory records of the things it needs to by law. So, it can show the pharmacy is generally providing safe services. The pharmacy manages and protects confidential information. It has introduced new ways of working to help protect people against COVID‐19 infection. The pharmacy now has sufficient professional indemnity insurance for the services it provides. 

Principle 2. Staff

Standards met

The pharmacy's  team members work well together and manage the pharmacy’s workload. They are well supported in keeping their knowledge up to date and are comfortable with providing feedback to improve the pharmacy services and raise concerns.

Principle 3. Premises

Standards met

The pharmacy’s premises are clean, secure and suitable for the services it provides. It keeps its workbenches clear and tidy enough to work safely. The pharmacy has introduced ways of helping to protect the pharmacy team members from COVID‐19 infection. And it prevents people accessing its premises when it is closed so that it keeps its medicines and people's information safe.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are generally safe and it gets its medicines from reputable suppliers. It stores its medicines securely at the right temperature and its team members know what to do in response to an alert. The pharmacy provides suitable written information with its compliance packs to help people identify each of the medicines inside and to use their medicines safely. People with a range of needs can access the pharmacy's services. The RP gives advice to people about where they can get other support.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has appropriate equipment and facilities it needs for the services it offers. The pharmacy uses its equipment in a way that keeps people's private information safe.

Pharmacy details

11 Main Drive
East Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards