Medichem Pharmacy (9010885)

Inspection summary findings

Principle 1. Governance

The pharmacy has systems to support the team to identify and manage the risks associated with its services. The pharmacy team members respond well when errors happen. And they discuss what happened and they act to prevent future mistakes. The team reviews and updates the tools used to capture the information​ from errors. This enables all team members to look for patterns. And for them to act to prevent the same mistakes from happening again. The team shares incidents with colleagues from other pharmacies to help reduce errors. The pharmacy has written procedures that the team follows. And it reviews and amends them following an incident. People using the pharmacy can raise concerns and provide feedback. The pharmacy team has some level of training and guidance to respond to safeguarding concerns to protect the welfare of children and vulnerable adults. The pharmacy keeps most of the records it needs to by law. And it has adequate arrangements to protect people’s private information.

Principle 2. Staff

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. And the team members support each other in their day-to-day work and training needs. The pharmacy provides feedback to team members on their performance. So, they can identify opportunities to develop their skills and knowledge. The pharmacy supports an open and honest culture with the team members. They openly discuss their errors and how they can prevent mistakes from happening again. So, they can improve their performance and skills. The pharmacy team members look for ways to improve how they work. And have introduced processes that encourage them to focus on the task at hand whilst ensuring they complete key activities.

Principle 3. Premises

The pharmacy is clean, secure and suitable for the services provided. And it has adequate arrangements for people to have private conversations with the team.

Principle 4. Services, including medicines management

The pharmacy provides services that support people's health needs and it mostly manages its services appropriately. It gets its medicines from reputable sources and it stores and manages its medicines appropriately. The pharmacy team takes care when dispensing medicines in to multi-compartmental compliance packs to help people take their medication. And it keeps records about prescription requests up to date. So, this enables the team to deal with any queries effectively. The pharmacy delivers medication to people's homes. But the delivery drivers don't always get people to sign for the receipt of their medicines. And they sometimes post​ people's medicines without having written consent to do this. So, it may be difficult to resolve any queries or know the person has received their medicine.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services and it mostly protects people’s private information.