Medichem Pharmacy (1107409)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy suitably manages its risks. Team members have a basic understanding about protecting people's information and supporting vulnerable people. The pharmacy has some written procedures to help make sure the team provides safe services. But these are not regularly updated, and they do not cover all the key areas, so the team might not always work effectively. And the team does not always effectively review its mistakes, so it may miss learning opportunities. ​​​

Principle 2. Staff

The pharmacy has enough staff to provide services safely and team members work well together. But the pharmacy sometimes delays supporting team members to complete formal training. And team members do not have regular performance reviews or access to regular ongoing training. This could mean that there may be gaps in their skills and knowledge.​

Principle 3. Premises

The premises are clean, secure and spacious enough for the pharmacy's services. It has a private consultation room, so members of the public can have confidential conversations and maintain their privacy.​​

Principle 4. Services, including medicines management

The pharmacy generally sources and supplies medicines safely. But some of its working procedures are unclear, which could mean services are not always provided efficiently. Stock medicines are generally stored in an orderly manner, and the team makes some checks to make sure they are suitable for supply.  But the pharmacy could do more to demonstrate that it manages all of  its medicines effectively.​​

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities that it needs to provide its services effectively. It properly maintains its equipment and it has the facilities to secure people's information.