Medichem Limited (1115961)

Inspection summary findings

Principle 1. Governance

The pharmacy has a set of written procedures, which it reviews. But, since the last review, team members have not signed to say that they have read all the updated procedures. So, the pharmacy is not able to demonstrate that its team members are clear about any revised processes. But the team members have a clear understanding of the roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The pharmacy team members discuss mistakes they make during the dispensing process responsibly. But the detail they record, is sometimes limited. And they do not document reviews and actions taken. So, they may be missing out on some learning opportunities. The pharmacy asks people for their views and deals with complaints and uses feedback to improve the services. It keeps all the records it needs to by law to help evidence compliance with standards and procedures. The pharmacy looks after people’s private information and it explains how they will use it. And the pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy has enough qualified staff to provide safe and effective services. They are competent and have the skills they need for their role. They work well together and help each other to perform tasks. The pharmacy team members undertake training but do not always get protected time to complete this. This may mean that opportunities to complete training may be delayed. There is an informal process for team members to reflect on their own performance. The pharmacy has a process for raising concerns. And the pharmacy team members know who to contact to raise concerns.

Principle 3. Premises

The pharmacy is safe and clean, and suitable for the pharmacy services it provides. It is secure when closed. People can have private conversations with a pharmacist or team member in the consultation room. But the room does not have any signage. So, people may not know of its availability for use.

Principle 4. Services, including medicines management

The pharmacy provides a suitable range of services. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices, including the use of baskets to keep items together. And the team members use dispensed by and checked by signatures to provide an audit trail, to ensure they deliver services safely. They take extra care supplying high-risk medicines and help to make sure that people take their medicines safely. The pharmacy gets it medicines from reputable suppliers and generally stores them properly. It takes the right action if any medicines need to be returned to the supplier.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services. There are provisions in place to maintain people’s privacy.