Inspection outcome: Standards met
Last inspection: 08/08/2019
Pharmacy context
This is a community pharmacy in the village of Bradley, Huddersfield. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It also dispenses private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. And it offers services including medicines use reviews (MURs), a collection and delivery service, a substance misuse service and the NHS New Medicines Service (NMS). It also supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable processes and written procedures to protect the safety and wellbeing of people who access its services. It keeps the records it must have by law. And it keeps people's private information secure. The pharmacy team members have adequate tools available to them to safeguard the welfare of vulnerable adults and children. The pharmacy team members discuss and learn from any errors they make while dispensing. And they take steps to make sure the errors are not repeated.
Principle 2. Staff
The pharmacy has enough team members to manage the services it provides. The pharmacy is good at supporting its team members to ensure their knowledge and skills are up to date. It achieves this by providing them with a structured training programme and regular appraisals of their performance. The team members can tailor their training to help them achieve personal goals. The team members openly discuss how to improve ways of working. And they regularly talk together about why mistakes happen, and how they can make improvements. And they feel comfortable to raise professional concerns when necessary.
Principle 3. Premises
The pharmacy is secure and suitably maintained. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy provides an appropriate range of services to help people meet their health needs. The team members help people to safely take their high-risk medicines and they give them additional advice when it is necessary. They manage the risks associated with dispensing medicines in multi-compartmental compliance packs with suitable processes. The pharmacy has some good systems to make sure the team members source, store and manage medicines safely. But when the pharmacy delivers medicines to people at home it doesn't ask people to sign for their delivery. So, it may be difficult to resolve any queries.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and safe to use. And the pharmacy generally protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |