Inspection outcome: Standards not all met
Last inspection: 26/02/2025
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Improvement action plan
Pharmacy context
This is a private pharmacy which provides its services to people through its website www.medical-specialists.co.uk. The website allows people to access the pharmacy's online prescribing service which offers prescription medicines for a wide range of conditions. The pharmacy mainly supplies medicines for the treatment of erectile dysfunction and menopause as well as medicines used for contraception and weight loss. People do not visit the pharmacy in person. The prescribing service is not registered with the Care Quality Commission (CQC).
This was a full reinspection following an inspection in May 2024 where the pharmacy did not meet Standards 1.1, 1.2, 1.6, 2.2, 3.1, 4.2 and 4.3. Since the last inspection the pharmacy had changed some of its policies related to its prescribing service and had completed reviews and an audit of its service. There was an improvement in the consultation records kept by its prescribers and the website had been reviewed and changed to no longer advertise off-label medicines. The pharmacy had also implemented a new process for handling medicines that could not be delivered to people and returned to the pharmacy by the courier service.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
Principle 3. Premises
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.