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Pharmacy inspections

Inspection reports and learning from inspections

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MedExpress Pharmacy (9011509)

Inspection outcome: Standards met

Last inspection: 15/09/2023

Pharmacy context

This is a distance-selling pharmacy ( linked to an online prescribing service. The pharmacy only dispenses private prescriptions, generated by a team of pharmacist independent prescribers. Medicines are delivered via courier to people living in the UK and EU. The types of medicines mainly dispensed are for conditions such as erectile dysfunction, weight management, hair loss, migraine and asthma. The pharmacy is closed to the public and situated in a serviced warehouse.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its online prescribing service. It has documented procedures for team members to follow to help make sure people receive medicines suitable for them to take. And it completes regular reviews of the effectiveness of its risk assessments to help keep its services safe. The pharmacy keeps the records required by law and team members keep people's private information secure. It has adequate processes to help team members protect vulnerable adults and children.

Principle 2. Staff

Standards met

Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. And the pharmacy supports team members' ongoing learning and development needs. The pharmacy provides team members with the opportunity to provide regular feedback. And they can suggest improvements to keep pharmacy services safe and effective.

Principle 3. Premises

Standards met

The pharmacy premises are suitable for the services provided. They are clean, hygienic, and secure. The pharmacy's website looks professional and provides ease of access for people to use.

Principle 4. Services, including medicines management

Standards met

The pharmacy has sufficient safeguards in place to help ensure people receive medicines that are suitable for them to take. And it makes its services accessible to people through its website. The pharmacy orders its medicines from reputable suppliers and stores them properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely.

Pharmacy details

Unit 7B, Datapoint
Cody Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards