Inspection outcome: Standards met
Last inspection: 01/05/2024
Pharmacy context
This community pharmacy is situated on a busy road in Sparkhill, Birmingham. It sells a range of over-the-counter medicines and dispenses prescriptions. It provides the New Medicine Service (NMS), NHS Pharmacy First Service, NHS hypertension case-finding service, the Umbrella Sexual Health Service (Tier 3), a substance misuse service, needle and syringe program, and a smoking cessation service. It also provides seasonal flu vaccinations and the Covid-19 winter booster service. The pharmacy supplies medicines in multi-compartment compliance packs to people who need assistance in managing their medicines safely at home. And it offers a small range of private services including treatment for erectile dysfunction, ear syringing and travel vaccinations. The pharmacy is a registered yellow fever site.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with all its services well, including its prescribing services. It has written procedures, risk assessments and prescribing policies for its services. It has safe and effective working practices. And it keeps the records it needs to by law, to show that medicines are supplied safely and lawfully. Team members routinely record and review their mistakes during the dispensing process so that they can learn and improve from these events. The pharmacy keeps people’s confidential information securely and its team members understand how they can help and protect vulnerable people.
Principle 2. Staff
The pharmacy is staffed appropriately to manage its current workload safely. Its team members are skilled and work well together. They are well supported with on-going training to help keep their skills and knowledge current. And they can comfortably raise concerns or make suggestions to help improve the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are fitted to a good standard, project a professional appearance and they are suitable for providing healthcare services. They are kept secure from unauthorised access, and they are accessible to people with mobility challenges.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its wide range of services safely and people with different needs can access its services. Its services are generally aligned with the needs of the local population. People receiving higher-risk medicines are well supported. The pharmacy obtains its medicines from licensed wholesalers and its team members take the right action in response to safety alerts and medicine recalls so that people get medicines and medical devices that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services effectively and safely. And its team members use the equipment and facilities in a way that protects people’s privacy and dignity.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |