Market Street Pharmacy (9011889)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks, and it takes some action to improve patient safety. It has written procedures on keeping people’s private information safe and protecting the welfare of vulnerable people. The pharmacy team keeps the records required by law, but these are not always well maintained, and some details are missing. This could make it harder to understand what has happened if queries arise.

Principle 2. Staff

The pharmacy’s team members have the appropriate training for the jobs they do. They are comfortable providing feedback to their manager and they receive informal feedback about their own performance. The pharmacy team has opportunities to discuss issues informally. But these discussions are not always recorded, so the pharmacy may not always act on any issues raised.

Principle 3. Premises

The pharmacy provides a suitable environment for the provision of healthcare services. It has a private consultation room that enables people with the opportunity to receive services in private and have confidential conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

The pharmacy offers healthcare services which are generally well managed, and people receive appropriate care. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply. But the lack of clear audit trails when delivering medicines to people’s homes, may make it harder for the team to deal with any queries or problems that arise. And the pharmacy team could improve the way it stores and manage some of its medicines to ensure they are secure and fit for use.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.