Inspection outcome: Standards met
Last inspection: 31/01/2020
Pharmacy context
This busy community pharmacy is located in the town centre close to several medical centres. Most people who use the pharmacy are from the local area. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It supplies a large number of medicines in multi-compartment compliance aid packs to help people living at home, and in care homes, take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe. It takes some action to improve patient safety and asks its customers for their views and feedback. The team has written procedures on keeping people’s private information safe and team members understand how they can help to protect the welfare of vulnerable people. The pharmacy completes the records that it needs to by law, but some details are missing, which could make it harder to understand what has happened if queries arise.
Principle 2. Staff
The pharmacy has enough staff and team members have the right qualifications for the jobs they do. They are comfortable providing feedback to their manager and receive feedback about their own performance. Team members are well supported and have opportunities to discuss issues informally together.
Principle 3. Premises
The premises provide a professional environment for people to receive healthcare. The pharmacy has three consultation rooms that enables it to provide members of the public with the opportunity to receive services in private and have confidential conversations.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are generally well managed and easy for people to access. It sources and supplies medicines safely. And it carries out appropriate checks to ensure medicines are in good condition and suitable to supply. The pharmacy team members give healthcare advice and support to people in the community.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |