Pharmacy context
This is a community pharmacy in the town of Haddington in Lothian. It mainly dispenses NHS prescriptions, including dispensing medicines in multi-compartment compliance packs to help people take them at the right time. And it dispenses serial prescriptions as part of the Medicines: Care and Review service. Team members advise on minor ailments and they deliver the NHS Pharmacy First service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy suitably manages risk to help its team provide safe services. Members of the team keep the records they need to by law. They mostly keep people's private information safe. And they know what to do to help protect the health of vulnerable people. They record mistakes they make when dispensing so that they can learn from them.
Principle 2. Staff
The pharmacy has suitably skilled and qualified team members to manage its workload. Team members receive the correct training for their roles and they complete some additional regular training to maintain their knowledge and skills. They receive feedback about how they are performing to help them develop in their role.
Principle 3. Premises
The pharmacy premises are suitable for the services provided and the team maintains them to a high standard. The pharmacy has a private consultation room where people can have confidential conversations with a pharmacy team member.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
Overall, the pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.