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Pharmacy inspections

Inspection reports and learning from inspections

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Markand Pharmacy (1085264)

Inspection outcome: Standards met

Last inspection: 31/01/2024

Pharmacy context

This is an independently owned community pharmacy. The pharmacy is on a parade of local shops and businesses in the Reading suburb of Caversham. It provides a range of services including dispensing prescriptions. And it has a selection of over‐the‐counter medicines and other pharmacy related products for sale. It provides a selection of other services, including a winter flu vaccination service. And it had registered to deliver the new NHS Pharmacy First Service.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately identifies and manages the risks associated with its services. Team members respond appropriately when mistakes happen. And they take suitable action to prevent mistakes in the future. The pharmacy has insurance to cover its services. And its team knows how to protect the safety of vulnerable people. And it protects people’s confidential information properly. The pharmacy has written procedures in place to help ensure that its team members work safely. But it does not do enough to ensure its procedures remain up to date. And it does not do enough to ensure that team members always follow them. The pharmacy adequately completes all the records it needs to by law. But it is not thorough enough in ensuring that all its records are up to date and accurate.

Principle 2. Staff

Standards met

The pharmacy has enough suitably trained and skilled team members for the tasks it carries out. The pharmacy team manages its workload safely and effectively. And team members support one another well. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's services.

Principle 3. Premises

Standards met

The pharmacy’s premises provide an environment which is adequate for people to receive its services. And they are sufficiently clean, tidy and secure.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely and makes them accessible to people. It supports people with suitable advice and healthcare information. The pharmacy team gets its medicines and medical devices from appropriate sources. And in general, team members make the necessary checks to ensure they are safe to use and protect people’s health and wellbeing. The pharmacy generally ensures that all its medicines are stored correctly and safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide services safely. The team uses its facilities and equipment to keep people's private information safe.

Pharmacy details

122 Henley Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards