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Pharmacy inspections

Inspection reports and learning from inspections

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Manual Pharmacy (9012134)

Inspection outcome: Standards not all met

Last inspection: 13/11/2023

Improvement action plan


Pharmacy context

This is a distance selling pharmacy located in a business park in Wallingford in Oxfordshire. The pharmacy dispenses lifestyle treatments including erectile dysfunction, hair loss, weight loss, sleep and testosterone replacement therapy prescribed by healthcare professionals in its prescription service team. This is the first inspection of the pharmacy following its re-location to the current premises.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy’s documented policies and service outlines do not always adequately reflect the risks associated with using some medicines or the actions it should take to manage those risks. This means people can obtain more medicines without the risks being managed. But, the pharmacy's working practices are generally safe and effective. The pharmacy monitors and assesses how effective and safe its services are through audits and clinical meetings. The pharmacy provides up‐to‐date clearly written procedures which tell team members how to work safely if they follow them. It encourages people to give their views and acts on negative feedback so it can improve its services. The pharmacy's team members mostly keep all the records they need to by law. The pharmacy's team members are trained in protecting the welfare of vulnerable people. And they keep people's private information safe.

Principle 2. Staff

Standards met

The pharmacy has enough suitably trained team members to deliver its services safely and they work well together to manage the workload. The pharmacy supports its team members in keeping their knowledge and skills up to date, so they work effectively within their level of competence. And they know how to get advice relating to prescribing. The pharmacy makes appropriate checks to satisfy itself that new prescribers are suitably qualified to prescribe its medicines safely. Pharmacy team members can provide feedback and raise concerns about the pharmacy. There is an expectation for PIPs to approve orders within a specified timeframe although there is no financial incentive for them to do so

Principle 3. Premises

Standards not all met

The pharmacy keeps its website up to date with the pharmacy’s name, owner, address, SI and registration details. And it displays current information about its PIPs and online prescribing services. But some terminology used on the website is potentially misleading. The pharmacy's premises are clean, secure and suitable for the provision of its services. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines and people's information safe.

Principle 4. Services, including medicines management

Standards not all met

The pharmacy’s services are easily accessed via their websites, telephone or email. The pharmacy’s prescribing service has safeguards in place to manage the risks associated with providing this service but the safeguards, are not always applied. So some medicines may not be prescribed and supplied appropriately. The pharmacy and the prescribing service does not always have the person’s consent to share prescribing information with the person’s doctor. So the pharmacy and the prescribing service cannot always share information with the people responsible for a person’s care. The pharmacy obtains its medicines from reputable sources and stores its medicines stock securely at the right temperature. It makes sure people have all the information such as patient information leaflets and treatment plans that will help them to use their medicines safely. The pharmacy team members know what to do if any stock needs to be returned to the suppliers.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the facilities and equipment it needs for the services provided. The pharmacy uses its equipment appropriately to keep people's private information safe.

Pharmacy details

Unit 1
Verda Park
Hithercroft Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.