Manual Pharmacy (9012134)

Inspection summary findings

Principle 1. Governance

The pharmacy has assurances provided by the prescribing service on how they audit the quality of their clinical services. The pharmacy has access to people’s consultation records so it can be clinically assured of how appropriate a prescribing decision is. The pharmacy's working practices are generally safe and effective. Although the RP doesn't carry out checks on every prescription, the pharmacy has other safeguards and tools in place to ensure that clinically safe prescribing is undertaken by the prescribers. And it monitors and assesses the safety and quality of its services through regular audits and clinical meetings. The pharmacy provides up‐to‐date clearly written procedures which tell team members how to work safely. It encourages people to give their views so it can improve its services. The pharmacy's team members mostly keep all the records they need to by law. They are trained in protecting the welfare of vulnerable people. And they keep people's private information safe.

Principle 2. Staff

The pharmacy's team members work well together to deliver its services safely and to manage the workload. They are well trained and supported in keeping their knowledge and skills up to date. They work effectively within their level of competence. Pharmacy team members can provide feedback and raise concerns about the pharmacy.

Principle 3. Premises

The pharmacy generally keeps its websites up to date with the pharmacy’s name, owner, address, SI and registration details. And it displays current information about its prescribers and online prescribing services. The pharmacy's premises are clean, secure and suitable for the provision of its services. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines and people's information safe.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessed via their websites, telephone or email. The pharmacy has suitable assurances regarding the prescribing service, its prescribing policies and how it manages and identifies risk. It can show how people’s information is verified and how people with certain conditions are followed up. The pharmacy obtains its medicines from reputable sources and stores its medicines stock securely at the right temperature. It makes sure people have the necessary information such as patient information leaflets and treatment plans that will help them to use their medicines safely. The pharmacy team members know what to do if any stock needs to be returned to the suppliers.

Principle 5. Equipment and facilities

The pharmacy has the facilities and equipment it needs for the services provided. The pharmacy uses its equipment appropriately to keep people's private information safe.