Inspection outcome: Standards met
Last inspection: 20/09/2022
Pharmacy context
This community pharmacy is situated in a residential area of Walsall, in the West Midlands. There is a health centre nearby. It dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of services including a minor ailment service. The pharmacy supplies medicines in multi-compartment compliance aids for some people to help them take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help maintain the safety of its services. But the procedures have passed their stated review date, so they may not always reflect current practice. Members of the pharmacy team understand their roles, and they discuss things that go wrong so they can learn from them. But they do not record their mistakes, so some learning opportunities may be missed.
Principle 2. Staff
The pharmacy has a small team, but it is normally able to comfortably manage the workload. There are no contingency plans in case of absence so there could be difficulties if the dispenser needed to take leave.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. A consultation room is available, but it is cluttered and being used for storage. This may make it more difficult for the pharmacy to provide a private space for confidential conversations.
Principle 4. Services, including medicines management
The pharmacy's services are easy to access. And it manages and provides them safely. It gets its medicines from recognised sources, stores them appropriately and carries out regular checks to help make sure that they are in good condition. But members of the pharmacy team may not always know when they are handing out controlled drugs. So they might not check that the medicines are still suitable, or that the prescription is still in date.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |