Inspection outcome: Standards met
Last inspection: 04/06/2019
Pharmacy context
The pharmacy is located adjacent to a health centre very close to John Radcliffe Hospital and a residential area. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy dispenses medicines in multi-compartment compliance packs (MDS blister packs) for people who have difficulty managing their medicines. Services include prescription collection and delivery, substance misuse and seasonal flu vaccination.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The pharmacy team makes sure that people have the information they need so that they can use their medicines safely. The pharmacy team members manage risk but they do not record all the mistakes they make while dispensing medicines. So they may be missing opportunities to learn and prevent the same errors happening again. The pharmacy keeps people’s information safely and it asks for their views on its services. The pharmacy has written procedures which tell staff how to complete tasks safely. The pharmacy generally keeps the records it needs to so that medicines are supplied safely and legally. The pharmacy team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained staff most of the time to safely provide pharmacy services. The pharmacy team works well together and manages the workload within the pharmacy to deal with there being no pharmacist/manager. The team members are supported in keeping their knowledge up to date. They are comfortable about providing feedback to the pharmacist and are involved in improving the pharmacy’s services.
Principle 3. Premises
The premises are clean, secure and suitable for the provision of its services.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally safe and effective, and it gets its medicines from reputable sources. The pharmacy team takes the right action if any medicines or devices need to be returned to the suppliers. The pharmacy’s team members are helpful and give advice to people about where they can get other support. They also make sure that people have all the information they need so that they can use their medicines safely. The pharmacy does not always keep a record when checking that medicines are safe for people to take. So it may not be able to show appropriate counselling was provided to protect patient safety. The pharmacy team makes sure that it stores medicines securely and at the correct temperature so that those medicines supplied are safe and effective.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |