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Pharmacy inspections

Inspection reports and learning from inspections

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Malvern Pharmacies Group (1090887)

Inspection outcome: Standards met

Last inspection: 08/03/2024

Pharmacy context

This is a community pharmacy opposite a medical centre in a business park, in Malvern, Worcestershire. The pharmacy dispenses NHS and private prescriptions, sells over-the-counter medicines, and provides health advice. It also offers a range of services such as the New Medicine Service (NMS), local deliveries, blood pressure checks, seasonal flu as well as COVID-19 vaccinations and the Pharmacy First scheme. In addition, its team members provide multi-compartment compliance packs for people who find it difficult to manage their medicines at home. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy appropriately manages risks. Members of the pharmacy team understand their role in protecting the welfare of vulnerable people. The pharmacy protects people’s confidential information suitably. And it maintains its records as it should. Team members deal with their mistakes responsibly. But they are not always formally reviewing them. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. 

Principle 2. Staff

Standards met

The pharmacy has enough staff to safely manage its workload. Members of the pharmacy team are suitably qualified for their roles. And the pharmacy provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy premises provide a suitable environment for people to receive healthcare services. The pharmacy is kept clean, it is secure, and well presented. And it has a separate space where confidential conversations or services can take place.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are delivered safely. Its team members can make suitable adjustments to ensure everyone can use the pharmacy’s services. The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well. The pharmacy has verifiable processes in place to ensure medicines are suitably dispensed and delivered. And team members routinely identify people who receive higher-risk medicines. But they don’t always record any relevant information. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean. And the team ensures they are used appropriately to protect people’s private information.

Pharmacy details

Maple Road
Enigma Business Park

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards