Inspection outcome: Standards met
Last inspection: 08/03/2024
Pharmacy context
This is a community pharmacy opposite a medical centre in a business
park, in Malvern, Worcestershire. The pharmacy dispenses NHS and private
prescriptions, sells over-the-counter medicines, and provides health advice. It
also offers a range of services such as the New Medicine Service (NMS), local
deliveries, blood pressure checks, seasonal flu as well as COVID-19
vaccinations and the Pharmacy First scheme. In addition, its team members
provide multi-compartment compliance packs for people who find it difficult to
manage their medicines at home.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately manages risks. Members of the pharmacy team
understand their role in protecting the welfare of vulnerable people. The
pharmacy protects people’s confidential information suitably. And it maintains
its records as it should. Team members deal with their mistakes responsibly.
But they are not always formally reviewing them. This could mean that they
may be missing opportunities to spot patterns and prevent similar mistakes
happening in future.
Principle 2. Staff
The pharmacy has enough staff to safely manage its workload. Members of
the pharmacy team are suitably qualified for their roles. And the pharmacy
provides them with resources so that they can complete regular and ongoing
training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy premises provide a suitable environment for people to
receive healthcare services. The pharmacy is kept clean, it is secure, and well
presented. And it has a separate space where confidential conversations or
services can take place.
Principle 4. Services, including medicines management
The pharmacy’s services are delivered safely. Its team members can make
suitable adjustments to ensure everyone can use the pharmacy’s services. The
pharmacy sources its medicines from reputable suppliers. It stores and manages
its medicines well. The pharmacy has verifiable processes in place to ensure
medicines are suitably dispensed and delivered. And team members routinely
identify people who receive higher-risk medicines. But they don’t always record
any relevant information. This makes it difficult for them to show that people
are provided with appropriate advice when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to
provide its services safely. Its equipment is clean. And the team ensures they
are used appropriately to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |