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Pharmacy inspections

Inspection reports and learning from inspections

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Malpas Brook Pharmacy (9011272)

Inspection outcome: Standards met

Last inspection: 19/05/2021

Pharmacy context

This is a community pharmacy in the northern suburbs of the city of Newport. It is adjacent to a medical centre. A wide variety of people use the pharmacy. It dispenses NHS and private prescriptions and sells over‐the‐counter medicines. The inspection was carried out during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy's working practices are safe and effective. It uses innovative technology which greatly reduces the risk of errors. And the team members learn and act on any mistakes that do happen to prevent them from recurring. The pharmacy is appropriately insured to protect people if things go wrong. It keeps the required up‐to‐date records. The team members keep people’s private information safe and they know how to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. The team members work well together and they are comfortable about providing feedback to their manager. She acts on this to improve services at the pharmacy. The pharmacy team members are kept informed about changes in advice relating to COVID‐19. They do some on-going learning but this could be more structured so their skills and knowledge are up to date.

Principle 3. Premises

Standards met

The pharmacy looks professional and is suitable for the services it offers. It is clean, tidy and organised. The premises are thoroughly cleaned to reduce the likelihood of transmission of coronavirus. The pharmacy signposts its consultation room so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

Standards met

Everyone can access the services the pharmacy offers. It manages its services effectively to make sure that they are delivered safely. The pharmacy team members generally make sure that people have the information they need to use their medicines properly. The pharmacy gets its medicines from appropriate sources and stores them safely. The team members make sure that people only get medicines that are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit‐for‐purpose. It has some physical measures in place to reduce the spread of coronavirus. But these could be more robust to provide better protection.

Pharmacy details

135 Goodrich Crescent

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards