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Pharmacy inspections

Inspection reports and learning from inspections

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Mallaig Pharmacy (1042163)

GPhC Reference 1042163

Inspection outcome: Standards met

Last inspection: 24/04/2019

Pharmacy context

The pharmacy is in the centre of Mallaig and lies 43 miles north west of Fort William. The pharmacy dispenses NHS prescriptions and offers a range of additional services. It uses a consultation room when people need to be seen in private. The pharmacy orders and dispenses prescriptions on behalf of people on​ repeat medication. And supplies medicines in multi-compartment medicine devices when people need extra support. The pharmacy has introduced a new prescription delivery service for housebound and vulnerable people.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And the pharmacist carries out checks to make sure the pharmacy is running safely. The pharmacy team members discuss the need for new safety measures. And there is ongoing service improvement.  
The pharmacy keeps the records it needs to by law. It understands its role in protecting vulnerable people. And it trains the pharmacy team to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.

 

Principle 2. Staff

Standards met

The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members support each other in their day-to-day work. They can speak up when there are problems. And suggest service improvements when necessary. The pharmacist updates team members when there are service changes. And pharmacy team members complete training modules on a regular basis. This means that the pharmacy team are up to date in their roles.


Principle 3. Premises

Standards met

The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.


Principle 4. Services, including medicines management

Standards met

​The pharmacy provides a range of services to the local population​. It provides information leaflets for self-selection. And it displays opening times and service information in the window. The pharmacy is proactive and identifies and responds to the needs of its local community. And ​it provides extra support to housebound and vulnerable people. The pharmacy manages its services, but does not always update the pharmacy team about high-risk medicines. This means that staff may not always be up to date with current safety messages. The pharmacy sources, stores and manages medicines to ensure they are fit for purpose. And it has the capability to follow the new falsified medicines directive.​

 
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Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services. Up-to-date resources on the clinical use of medicines is available to the pharmacy team. So, they are able to check if the medicines are appropriate for patients of they need to.  


Pharmacy details

Davies Brae
MALLAIG
PH414QY
Scotland

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View inspection report (PDF 121.5KB)

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards