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Pharmacy inspections

Inspection reports and learning from inspections

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Mail My Meds (9011560)

Inspection outcome: Standards met

Last inspection: 08/03/2022

Pharmacy context

This is a distance selling pharmacy situated in a unit on a business park in Newcastle, Tyne and Wear. It dispenses NHS and private prescriptions. And provides a Covid-19 vaccination service on site and in an associated premises next door. The pharmacy delivers medicines to people to their homes. It supplies some people with their medicines in multi‐compartment compliance packs to help them with taking their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages risks with its services. And it effectively manages the risks with infection control during the pandemic to help keep members of the public and team members safe. It maintains the records it needs to by law and correctly secures people's private information.

Principle 2. Staff

Standards met

The pharmacy employs a small, dedicated team of people who have the appropriate skills and knowledge to deliver its service effectively. And it is good at training and developing its team members to provide a wide range of services to meet people’s needs. They do ongoing training and are given time set aside at work to complete it.

Principle 3. Premises

Standards met

The pharmacy is clean, hygienic, properly maintained and provides a good environment for the provision of healthcare.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a good range of services that are easily accessible and suitably support people’s health needs. The pharmacy appropriately manages and delivers its services. It obtains its medicines from reputable sources. And it stores and manages them appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the required equipment for providing its services. It’s team members use this equipment appropriately and in a way which protects people’s privacy.

Pharmacy details

Nationwide Health Direct Ltd
Unit 1, Ground Floor
Karmjit House, Balliol Business Park
Newcastle Upon Tyne
NE128EW
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards