Inspection outcome: Standards met
Last inspection: 28/02/2020
Pharmacy context
This is a community pharmacy which is open for 100 hours every week. It is located along the Coventry Road, in amongst several shops in Small Heath, in Birmingham. The area serves a high population of people from South Asia. The pharmacy dispenses NHS and private prescriptions. It sells a range of over-the-counter medicines and provides advice. And it supplies multi-compartment compliance packs to people if they find it difficult to manage their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages risks in an adequate manner. It protects people’s private information appropriately and members of the pharmacy team understand how to protect the welfare of vulnerable people. The pharmacy’s team members deal with their mistakes responsibly. But they are not always recording or formally reviewing them. This could mean that they may be missing opportunities to learn from their mistakes and prevent them happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. The team is suitably qualified to provide advice and deliver the pharmacy’s services.
Principle 3. Premises
The pharmacy's premises generally provide an appropriate environment to deliver healthcare services. The dispensary and retail space are maintained to a suitable standard. But other parts of the pharmacy require ongoing monitoring and cleaning.
Principle 4. Services, including medicines management
The pharmacy provides its services in a satisfactory manner. The pharmacy’s team members can help people with different needs to access the pharmacy’s services. They make relevant checks for people prescribed higher-risk medicines and record this information. This ensures that people can take their medicines safely. The pharmacy obtains its medicines from reputable sources. But it doesn’t always store or manage its medicines in the best possible way or in line with the pharmacy’s written instructions.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities it needs to provide services safely. Its equipment is clean and helps to protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |