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Pharmacy inspections

Inspection reports and learning from inspections

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Macks Pharmacy (9011009)

Inspection outcome: Standards met

Last inspection: 23/09/2020

Pharmacy context

This is a community pharmacy on a busy High Street in South East London. It mainly dispenses NHS prescriptions. And offers other services such as flu vaccinations and Medicines Use Reviews. It supplies medications in multi-compartment compliance packs to some people who need help taking their medicines. The inspection was undertaken during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risk associated with its services adequately. It keeps the records it needs to by law to show that medicines are supplied safely and legally. Team members protect people’s personal information well. And they know how to respond to any concerns about vulnerable people. People who use the pharmacy are asked for their views so that the pharmacy can use this feedback to help improve its services.

Principle 2. Staff

Standards met

The pharmacy has enough staff to provide its services safely, and they do the right training for their roles. They are able to raise concerns and make suggestions. And they do some ongoing training to help keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The pharmacy’s premises are fitted out to a high standard, and staff work well at keeping them clean and tidy. The premises project a professional and clinical appearance. And they are suitable for the services the pharmacy provides. The premises are secure from unauthorised access. And people can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services safely and manages them well. It gets its medicines from reputable sources and stored them properly. It takes the right action in response to safety alerts, so that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. The pharmacy doesn’t always highlight prescriptions for higher-risk medicines. And this could mean that it misses opportunities to speak with people when they collect these medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely, and generally maintains it well. It uses its equipment in a way which helps protect people’s personal information.

Pharmacy details

161 High Street
Penge
London
SE207QU
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards