Inspection outcome: Standards met
Last inspection: 20/06/2019
Pharmacy context
This is a community pharmacy located along a parade of shops in a residential area of North West London. Mainly elderly people use the pharmacy’s services. The pharmacy dispenses NHS and private prescriptions. It provides services such as Medicines Use Reviews (MURs) and the New Medicine Service (NMS). And, it supplies people with multi-compartment compliance aids, if they find it difficult to take their medicines on time. Some of these aids are assembled here but supplied via two of the other company’s branches.
Inspection summary findings
Principle 1. Governance
The pharmacy manages most risks effectively. Pharmacy team members deal with their mistakes responsibly. But, they are not always formally reviewing them. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. The pharmacy’s team members understand how they can protect the welfare of vulnerable people. And, they protect people’s private information well. But, some of the pharmacy's records for private prescriptions are not always kept in accordance with the law. This means that the team may not have all the information needed if problems or queries arise.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The pharmacy’s team members are trained well or are undertaking the appropriate training for their role. They understand their roles and responsibilities. And, they keep their skills and knowledge up to date by completing regular training.
Principle 3. Premises
The pharmacy's premises are secure and in general, provide a suitable environment to deliver its services.
Principle 4. Services, including medicines management
The pharmacy obtains its medicines from reputable sources and stores them appropriately. The pharmacy provides its services safely and effectively. Team members highlight prescriptions that require extra advice and they take extra care with high-risk medicines. This helps ensure that people can take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |