M. Whitfield Ltd. (1029452)

Inspection summary findings

Principle 1. Governance

The pharmacy has processes and written procedures that the team members follow. The team members have a clear understanding of their roles and tasks. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. The pharmacy provides people using the pharmacy with the opportunity to feedback on its services. It keeps all the records as required by law, in compliance with standards and procedures. The pharmacy’s team members record, report and learn from errors and mistakes during the dispensing procedure. But on occasions the information recorded lacks detail and the team don’t always complete the causes of mistakes to help inform the changes they make. So, they may be missing out on learning opportunities.

Principle 2. Staff

The pharmacy has enough qualified staff to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. They understand their roles and responsibilities in providing services. The pharmacy provides the pharmacy team with some ongoing training to learn and develop. And they undertake ad-hoc training. But they do not always record this. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.

Principle 3. Premises

The pharmacy is clean and secure. The premises are well maintained and offer a professional environment for the delivery of the pharmacy’s services. People can have private conversations with a pharmacist or team member in the consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice. The pharmacy gets its medicines from reputable suppliers. And it stores and manages its medicines appropriately. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy team members dispense some medicines into multi-compartment compliance packs to help people remember to take them correctly. But they don’t generally provide the patient information leaflets to give to people to help them take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways to protect people’s confidentially.